GREAT GIFT IDEAS

Book - In The Heart of The Wild:
Healing and Transformation with the Wild Earth Animal Essences.

If in the rare event that the goods are faulty or 'not suitable for the use that they were intended for' we will offer a replacement or refund monies paid if the goods are returned within 28 days unless a fault is caused by neglect, misuse or by accident. Please inform us as soon as possible of your intention should the situation arise. (Scroll down page for further information)

PERSONALISED LETTERS OR POEMS FOR VALENTINES DAY OR ROMANTIC OCCASION ON HEART OR ROSE DESIGN PAPER COST £5.00

About Us Way Ahead and Big Bear Lodge are completely dedicated to your total satisfaction and we want you to enjoy and explore with the goods we offer!

Staffed by holistic practitioners, an experienced Tarot and Astrology reader and people that care.

If you have any suggestions or comments please email us at enquiries@spiritwise.co.uk

Please remember that holistic therapies do not replace conventional medical care.

Big Bear Lodge is a part of the Way Ahead group.

Making A Purchase Making a purchase could not be easier. Just browse our products or services and select the item that you require or EMAIL OR TELEPHONE FOR ASSISTANCE . 01205 357738, WE SHALL BE PLEASED TO HELP YOU.

To pay by cheque/postal order payment requested before delivery. Send a cheque payable to "Way Ahead' or "Big Bear Lodge" and send to this address 3 Low Road, Wyberton, Boston, Lincolnshire, PE 21 7AS

Please note that Big Bear Lodge is a part of the Way Ahead Group.

Our terms do not affect the consumers' statutory rights.

This company is base in England and is regulated by English law.

Shipping And Handling Shipping options are :- Royal Mail 1st or 2nd class, Parcelforce, by courier or overseas small packet service, the price of shipping is displayed when you visit the checkout, all price options are displayed. We may choose another service to ensure an efficient & safe delivery.

Most items will be delivered between 24-48hrs after dispatch within the UK mainland.

Please note Parcelforce tends to take 5-10 days.

International orders up to 10 days.

We may use an alternative courier for heavier items this will not incur any additional costs to our customers.

Currently we offer FREE SHIPPING to the UK for goods under £15.00 pounds sterling unless otherwise specified.

Guarantee We guarantee your satisfaction.

Complaints Procedure.

If you are unhappy with any of our products or service please contact us by email, or post. All complaints will be acknowledged within 5 working days and treated in confidence.

We will advise you regarding the progress of your complaint on a regular basis and also how long it will take to resolve the complaint.

Please read our returns policy or contact us for further information.

Reaching Us If you need to contact us, please email us on enquiries@spiritwise.freeserve.co.uk, alternatively, you can call or fax us on 01205 357738 (International +44 1205 357738 < phone without first zero>) or by post at :- Way Ahead, 3 Low Road, Wyberton, Boston. Lincolnshire. PE21 7AS. Please note that Big Bear Lodge is a part of the "Way Ahead Group"

Please note regarding the contact number "If no reply please leave a message on the answer phone and your query will be dealt with when the office is open.

Privacy Policy Way Ahead Spiritwise DO NOT disclose buyers information to third parties.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will give you the chance to refuse any marketing email from us.

The type of information we will collect about you includes:

your name, address, phone number, email address, credit/debit card details where applicable.

We will never collect sensitive information about you without your explicit consent.

The information we hold will only be used for our own accounting & marketing purposes.

The personal information which we hold will be held securely in accordance with our internal security policy.

If you have any questions/comments about privacy, you should email us.

Returns Policy Under the 'Consumer Protection (Distance Selling) Regulations' you have the right to cancel your order within 7 days after the day you received the goods.

Please contact us as soon as possible if this is your intention. The regulations state we must provide you with a full refund within 30 days of the cancellation.

We will request that you return the goods in the condition they were received at your own cost. If the consumer does not return the goods, a deduction will be made from the refund to cover the cost of collecting the goods.

We are located within England and abide by English law. We should be notified of your intention to return within 8 days of purchase. For further information see "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm